Q: Will you sell my email address or other personal information?
We are the sole owners of the information collected on this site. We only collect or have access to information that you voluntarily give us via orders, email or other direct contact from you. We will not share with, sell or rent to this information to any third party outside of our organization other than as necessary to fulfill your request or unless required by law.
Q: When will I be billed for my order?
Your credit card will be charged within hours after submitting your order.
Q: What should I do if I have difficulty placing my order online?
If you experience any difficulty placing your order online, please call 1-800-922-4673. We apologize for the inconvenience.
Q: What is your return policy?
Within fourteen (14) days of your purchase date you may request a return of any of the following items for a refund:
• Any item that has been unused, unopened and in its original packaging, as well as the original packing slip;
• Any item received with missing parts or components;
• Any item that is defective or damaged;
Any and all shipping must be prepaid to return to our location. We will not accept C.O.D. shipments.
Returns after fourteen (14) days are subject to a 15% restocking fee.
Return Procedure:
A Return Merchandise Authorization (RMA) number is required for any return. To request a RMA number, you may call our toll free number Monday-Friday from 8:30 a.m. to 5:00 p.m. (Eastern).
When a RMA number is issued, it is your responsibility to place the number clearly on the outside of the return packaging and shipping label. This will help us to process your return in a timely manner. NOTE: Any package received without the RMA number marked on the package will be refused and returned to you.
Any documentation, such as proof of purchase, the reason for return or any other paperwork regarding your return must be inside the original box or securely attached to the item(s) to be returned.
If you do not have all the necessary documentation regarding your return, please include the order number, contact information for who purchased the item(s) and reason for the return.
All returns must be sent insured for the delivered price with a tracking number to the address below:
Hitch Shop USA
Attn: RMA#______________
5933 Ravenswood Road, #BB7
Fort Lauderdale, Florida 33312
Q: What is your Low Price Guarantee?
If you find a lower advertized price on the same in-stock item within five (5) days of your purchase, please let us know. We will then refund you 100% of the difference in the delivered price. The delivered price is considered to be the cost of the product plus shipping. The item must be the identical product and model number. Online auctions, liquidations, closeouts, rebates and free with purchase offers from competitors are excluded from our Lowest Price Guarantee. You must order from HitchShops.com to qualify for offer.
Q: What forms of payment you accept?
We currently accept Mastercard, VISA, American Express, Discover, PayPal and payments by phone.
Q: Is my credit card secure?
HitchShops.com takes every precaution to ensure your personal data is secure. The website utilizes Secure Socket Layer (SSL) technology on all pages where personal information is requested. SSL creates an encrypted link between our site and your web browser. Once we receive your transmission, we and our vendors make our best effort to ensure that it is secure on our systems. The SSL encryption also helps prevent hackers from stealing private and confidential information sent via the Internet when sensitive information is being entered, such as credit card information.
Q: How will I know if I placed my order successfully?
Once you have submitted your order, an order summary page will display with your order details. You may want to print this for your records
Q: Do you install hitches and wiring?
Yes. At our Fort Lauderdale store, we have experienced technicians dedicated to installing hitches, wiring, tow bars, weight distribution, as well as any other products we sell.
Q: Do I have to login to buy an item?
No. Once you place the desired items are in your shopping cart you can “Check Out as a Guest” if you're on the go, and don't already have an account.
“New Customers” creating an account will get all the advantages of being a registered customer such as listing and viewing all your orders.
“Existing Customer” are encouraged to login use these added conveniences while placing your order.
Q: Can I change or cancel my order after I have submitted it?
Once your order is submitted, we cannot guarantee that it can be canceled or changed. If you realize you made a mistake, or simply changed your mind about your order, please call 1-800-922-4673 as soon as possible and we will make every effort to accommodate your request.
Q: Can I call to purchase my merchandise?
Yes. Whether you are a local customer or shopping our website and you wish to purchase items with your credit card via phone, please call us at 1-800-922-4673. Our service advisors can stand ready to assist you with product questions, as well as placing your order.
